Frequently Asked Questions
Everything you need to know about your Orolay order and our premium outerwear.
How do I determine the right size for my Orolay coat?
We recommend referring to our detailed Size Guide located on each product page. Our coats are designed for a comfortable fit, but if you plan to wear thick layers underneath, you may want to size up.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our Returns Center to start your request and receive a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
Are Orolay jackets machine washable?
Most of our down jackets are machine washable on a gentle cycle with cold water. We recommend using a down-specific detergent and tumble drying on low with dryer balls to maintain the loft.
Do you ship internationally?
Yes, Orolay ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna and Afterpay for interest-free installments.